What's the difference between a monogram and embroidery? TOP
These terms are confusing to most. Embroidery is the stitching. Monograms are the three letters that are your initials. People often ask us to "monogram a name." A name can only be embroidered, not monogrammed. So, when you are choosing fonts or monograms, please keep in mind to only choose a monogram style if you are submitting initials. If you are submitting a name, choose a font style. What's the correct order for initials? TOP
There isn't a right or wrong order to monogram initials. Different countries have different traditions. The most common order for a single lady is her first name initial followed by the last name initial and then the middle name initial. A boy or man can request a straight monogram in the order of his name. For example, the monogram would consist of the first name initial followed by the middle name initial and then the last name initial. He can also request a diamond monogram in the order of the first name initial, last name initial and middle name initial. How will I know what my monogram will look like? TOP
If a certain letter doesn't look nice in a certain style, we will contact you before we embroider or monogram your item. We can suggest better styles with a better end result. How is my order shipped? TOP
In order to keep our shipping costs low, we prefer to use Priority Mail with delivery confirmation. If you need an order shipped very quickly, we will gladly ship your package via UPS or FedEx. Just specify your preference when you place your order and we will contact you regarding the additional shipping charge. What is the lead time? TOP
Orders usually ship within one week. Shipping time varies from 3-8 days depending on where it is being shipped. The order is shipped from Georgia. Sometimes, we can accomodate a rush order. Please tellus your timeline if you need it in a hurry. Typically, there is a $5 rush fee when requested around peak order time such as holiday, graduations, etc. We usually ship in one week or less without the rush fee but please be sure to contact us if you need it more quickly and we'll do our best! How do I care for my embroidered item? TOP
All baby items can be washed and dried however, please take special care with your embroidered item. Do not wash it with other items that have buttons, zippers or anything else that could snag the embroidery. Shirts and other clothing items should be washed inside out on a gentle cycle unless specified otherwise in the garment. Monogram Chick is not responsible for damage to the products by misuse, normal wear or by dry cleaning. Items that are white with only embroidery on embellishments can also be bleached without worry of the thread color fading. We use the finest threads to ensure they are colorfast! What is your product guarantee? TOP
Monogram Chick makes a substantial effort to meet high expectations for quality products. We provide detailed product descriptions, reliable shipping and excellent customer service. Should you have any questions or concerns, please contact us by phone or email. What does the price include? TOP
The price includes a personalization or monogram for all of our products. If you want a date, phrase or design, please contact us by phone or email to discuss additional charges. Do you embroider more than monograms such as phrases, poems, etc? TOP
Yes, feel free to contact us. Is your monogramming and embroidering done in house? TOP
Yes, we do all of the monogramming and embroidering in our studio. With close attention to detail in every piece we endeavor to create your special item. How will my personal information be used? TOP
We love our privacy and respect yours. We will never sell or share your information with any outside party. Your information is solely used to process and ship your order. We do offer specials, product updates, trend alerts, etc via an email newsletter throughout the year. You're email will be added to this list unless you specify that you do not want to receive the newsletter. What is the sales tax? TOP
The sales tax in Georgia is currently 7%. Do you have a catalog? TOP
We currently print a catalog once a year which is usually in the Fall. The website and email updates are the best way to find out about our current products and specials. If you would like to receive a catalog, please send us an email. My order is a gift along with one item for myself. How can it be shipped? TOP
If you're like us, you shop for your gifts and usually end up adding something for yourself too. We can ship the gift item directly to the gift recipient and then the remainder of your order to you. Just let us know when you place your order and we will contact you with the additional shipping charge. Can you include a card for gifts, gift wrap and/or gift boxes? TOP
Yes, we have new adorable gift cards! We will happily handwrite your gift message and include the gift cards for 50 cents. Each item that leaves our studio is wrapped in a clear cellophane bag with ribbon to match the product. We receive rave reviews on our packaging…whether it is a gift or a personal indulgence the presentation is nothing less than adorable. Your invoice will be shipped to you in an envelope. |
